Web Hosting Terms & Conditions


The following words and expressions shall have meanings hereby assigned to them except where the context otherwise requires:

"Additional Service Agreement" means the terms and conditions specific to a Service, which will become a part of this Agreement when You order that Service.
"Client" and "You" means the party or parties who enter into this Agreement with Cheeky Monkey Hosting.
"Content" means textual, graphical, audio or like materials, together with any software, which can be uploaded or downloaded to or from the web.
"Intellectual property rights" means patents, Trade Marks, registered designs, applications of any of the above, copyright and other similar protected rights in any country.
"Managed Services" means any procedures carried out by Cheeky Monkey Hosting at the customer's request which is outside the scope of standard support and for which a charge will apply.
"Our web site" means www.cheekymonkeyhosting.co.nz, www.cheekymonkeyhosting.com or clientarea.cheekymonkeyhosting.co.nz, or any promotional domains which resolve to the same IP address as www.cheekymonkeyhosting.co.nz from time to time;
"Service", means any Service provided to You by Cheeky Monkey Hosting;
"Service Agreement" means a written service agreement of any service, in a form prescribed by Cheeky Monkey Hosting signed by or on behalf of the parties.
"Third-Party Service Provider" means any third party service provider or contractor on whom Cheeky Monkey Hosting depends in the provision of any Service or any part thereof or whose service, license, approval or fulfilment or certain obligations to Cheeky Monkey Hosting will affect Cheeky Monkey Hosting provision of a service or any part of a service.
"Cheeky Monkey Hosting", "us", "we" and "our" means Cheeky Monkey Hosting;
"Your Client Area" means the secure and password-authenticated portion of Our web site which allows You to view and/or manage Your information and/or the Services.


2.1 Cheeky Monkey Hosting agrees to provide You with Services, and You agree to accept the Services subject to the terms herein.

2.2 Our Agreement with You also includes

  • Additional Service Agreement(s) specific to any Service or Services, which You will agree to when purchasing or applying for that Service or Services
  • Your application forms for the initial account and for any Services ordered subsequently or in the future, including any information supplied by You on such forms.
  • Our Acceptable Use policy.
  • Our Privacy Policy
  • Any other policies which Cheeky Monkey Hosting formally adopts from time to time

2.3 If, in our opinion, there has been a breach of the acceptable use policy by a person using an account ID allocated to Your account, You agree we are entitled to suspend the service concerned without notice.

2.4 Unless otherwise specified in an additional service agreement, the service provided by Cheeky Monkey Hosting will not include:

2.4.1 The development or uploading of Your website

2.4.2 Any service to reconfigure Your computer system, hardware or software


3.1 You agree to provide us with accurate information about Yourself and/or Your organisation. In particular, You agree to ensure the customer name field of the account application form bears Your full legal name.

  • If the applicant is a corporate body, You warrant that You are duly authorised to enter Agreements on behalf of the applicant.
  • If You are an individual, You warrant that You are over 18 years of age.

3.2 You also agree to provide us with any information we reasonably ask for to help us provide Services to You, or to comply with any legal requirement we may have in providing the Services.

3.3 You agree to modify Your details by logging in to Your Client Area at clientarea.cheekymonkeyhosting.co.nz when any of Your contact details change. Cheeky Monkey Hosting will not be responsible in any way for any losses, damages, costs or expenses as a result of Your failure to comply with this clause.

3.4 Cheeky Monkey Hosting may publicly refer to You orally and in writing as a customer of Cheeky Monkey Hosting.


4.1 You agree to ensure Your service is not used for any activity that breaches the law or infringes another person’s rights.

4.2 You agree to ensure our service is not used in any way that interferes with other customers, defames, harasses or menaces anyone.

4.3 You must not reproduce, distribute, copy, download, transmit or otherwise exploit any content which infringes any third party intellectual property rights or similar right unless You own or control the relevant rights or have obtained all the requisite licenses and approvals.

4.4 You must not interfere with, disrupt, hack, break into or access any part of the service, our content or any data areas on our Third-Party provider’s server(s) for which You have not been authorised by us in writing.

4.5 Cheeky Monkey Hosting may monitor Your use of the Services and any material posted, downloaded, transmitted or communicated using the Services for compliance with Cheeky Monkey Hosting's Terms. Cheeky Monkey Hosting may pass any material or information it suspects to be illegal or offensive, to the relevant authority and You will have no claim against Cheeky Monkey Hosting for this.

4.6 Cheeky Monkey Hosting may also monitor Your use of the Services at anytime with regard to reasonable usage and if it deems Your usage is in excess of the agreed service plan(s), and, or it places an unreasonable strain on Cheeky Monkey Hosting resources or services to its existing or prospective clients, Cheeky Monkey Hosting reserves the right to request You to upgrade Your service plan within 48 hours of email notification from Cheeky Monkey Hosting to Your last known contact address. Failure to authorise, or provide suitable remedies in the above event may result in the suspension of Your services.

4.7 You agree to ensure that no minor will use our service with an account id allocated to Your customer account unless they have Your express permission and are under Your personal supervision.

4.8 Backups

4.8.1 Every shared server is backed up daily to an FTP server located in the same data centre. Backups are checked to ensure they have succeeded and restarted if failed.

4.8.2 In the event of server failure, backups are used to restore services.

4.8.3 Cheeky Monkey Hosting makes no guarantee that any individual backup attempt will succeed, nor that any restoration attempt will succeed.

4.8.4 Cheeky Monkey Hosting makes no guarantee regarding the performance or uptime of the backup server

4.8.5 You acknowledge these backups are not intended as full and final back ups of Your website, and that we strongly recommend You back up Your site(s) independently.

4.9 You agree to accept responsibility for all aspects of use of our Service by anybody to whom You have given access to Your Account or other means by which they may use the Service.


5.1 Cheeky Monkey Hosting reserves the right to delay fulfilment of any request for Services for so long as it shall require verifying the authenticity of the request or credit worthiness of the Client.

5.2 Cheeky Monkey Hosting reserves the right to request and require whatever form of identification it deems necessary to verify the authenticity of any request regarding the Service.

5.3 You agree that Cheeky Monkey Hosting shall have the right, at any time, to perform a credit reference check and/or trade reference check with respect to Your circumstances or status, whether financial or otherwise.


In consideration of Cheeky Monkey Hosting providing You with the Service, You agree to make payment as follows:

6.1 Our fees for each Service are displayed on the order form for the service displayed on Our web site. All our prices are stated in New Zealand Dollars.

6.2 The acceptable methods of payment for Cheeky Monkey Hosting services is annually by direct credit or cheque, in advance; or monthly, quarterly, semi-annually or annually by Credit Card, in advance.

6.3 The minimum term of this agreement for provision of Web Hosting/Email services is 3 months.

6.4 Notices of invoice generation will be issued by email around 45 days, or 14 days for monthly billing cycles, prior to expiration of agreement. A payment reminder email will also be sent at around 7 days prior to expiration.

6.5 Provided payment of the renewal fee is made prior to the expiration of the existing agreement, supply of your Web Hosting/Email services will roll over without disturbance.

6.6 Payment of renewal can be made at any time in the invoice period. Note that payment received early does not change the expiration/anniversary date, which extends the billing cycle from the date of initial commencement of services.

6.7 This agreement is for a minimum term of 3 months. No refunds for early cancellation will be made.

6.8 If payment of renewal fee is not received by 5 days after expiration date, your Web Hosting/Email services will be automatically terminated.

6.9 Dispute

6.9.1 If You maintain that You have a valid claim against Cheeky Monkey Hosting arising out of the service agreement, it must be notified in writing to Cheeky Monkey Hosting within 12 months of the incident giving rise to such claim or You will be deemed to have waived Your rights under the respect of such claim.

6.9.2 You will not withhold any payment for any fees which are not in dispute.

6.10 We may alter our fees from time to time. When we alter them we will send You notice of the alteration 30 days before the new fee takes effect. If the change of fees is not acceptable to You, You may cancel the service. We will interpret Your ongoing use of our Services after that date as constituting Your acceptance of the amendments. If You do not agree to the amendments, You may notify us by email requesting termination of the Agreement, and any applicable minimum terms will be waived in these circumstances.

6.11 In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) or other reversal of payment by You in connection with the Service, Your Service may be suspended without notice. A chargeback fee of $NZ50 will apply.


7.1 Subject to any fixed or minimum term set out in this or any Additional Service Agreement, either party may cancel this Agreement either in total or for any specific Service. If there are Services for which a minimum term applies, no refunds for early cancellation will be made.

7.2 For security reasons Cheeky Monkey Hosting requires that all account cancellations be requested via the online Account Cancellation Request form accessible only by logging in to Your Client Area. Cancellations via email request will not constitute communication or acceptance of a cancellation. No part credit or refund will be issued for early cancellation.

7.3 Cheeky Monkey Hosting reserves the right to cease immediately without liability (other than for the refund of unearned prepaid Service fees) to provide the Service and to terminate the Agreement if You should go into liquidation or bankruptcy or if You fail to comply with any obligation in accordance with this Agreement.

Promotions: At the end of a promotional campaign, current products and services fees will be charged at the normal billing cycle unless otherwise stated or product(s) duly cancelled by You.


8.1 Server Uptime is defined as the percentage of time the server is running and capable of responding via its Ethernet port, excluding any scheduled downtime whether notified or not. Server uptime shall be assessed over a minimum period of one month. Cheeky Monkey Hosting undertakes to make every reasonable effort to maintain Server uptime of 99.6%.

8.2 Network Uptime is defined as the percentage of time there is a route to the server from the Auckland Peering Exchange, excluding any scheduled downtime whether notified or not. Network uptime specifically excludes connectivity from the Auckland Peering Exchange to any arbitrary point on the Internet. Network Uptime shall be assessed over a minimum period of one month. Cheeky Monkey Hosting undertakes to make every reasonable effort to maintain Network uptime of 99.9%.

8.3 Notwithstanding the limitations as to liability contained in section 9, in the event of any breach of Service levels established by this section, Cheeky Monkey Hosting's liability under this section shall be limited to a maximum of one month's fee for the affected Products and/or Services.

8.4 In all cases server uptime and network uptime shall be subject to any event of Force Majeure.

8.5 The Consumer Guarantees Act 1993 may apply to any Services we provide to You if these Services are of a type ordinarily acquired for personal, domestic or household use. If this Act applies, all rights You may have under it apply in addition to the rights You may have in this Agreement. Nothing in this Agreement will limit or exclude Your rights under this Act.

8.6 Where You acquire or hold Yourself out as acquiring our Services for the purpose of a business, then You agree that the provisions of the Consumers Guarantee Act 1993 will not apply to our Service or the provision of any other Services to You.

8.7 Support provided is limited to server operations only. Cheeky Monkey Hosting does not provide support for installed applications, scripting or database issues. Any changes made to Installatron applications post installation will not be supported.


Cheeky Monkey Hosting shall not be liable under any circumstances and whether in contract, tort or otherwise, for:

  • Any costs, losses, expenses and/or damages whether direct or indirect which are incurred by You as a result of Your failure in whole or in part to comply with any of these terms and conditions.
  • Any costs, losses, expenses and/or damages whether direct or indirect which are incurred by You as a result of our failure to fulfil our commitments under this Agreement in circumstances where the failure is due in whole or in part to any cause or event outside the reasonable control of Cheeky Monkey Hosting.
  • Any indirect or consequential costs, losses, expenses and/or damages including but not limited to loss of profits, caused by any failure on the part of Cheeky Monkey Hosting to perform its commitments under this Agreement.
  • Any third party claims and/or third party costs, losses, expenses and/or damages whether brought against Cheeky Monkey Hosting or You and which relate to Your site. Further You agree to fully indemnify Cheeky Monkey Hosting, it's employees, owners and directors against all such third party claims, costs, losses, expenses and/or damages, including any reasonable legal costs of and incidental to Cheeky Monkey Hosting (and/or it's employees, owners and directors) defending themselves.
  • Any amount by way of claim not otherwise excluded above, which exceeds in total an amount equal to 12 months fees paid by You for the Services.
  • Cheeky Monkey Hosting is not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider or its customers may utilise.
  • Cheeky Monkey Hosting does not represent or warrant to the Client that the Client will receive continual and uninterrupted, error free and virus free Service during the term of this Agreement.


Neither party to this Agreement shall be responsible for failure to fulfil its commitments in this Agreement if such failure is due to any circumstances outside its reasonable control. Such circumstances comprise, but are not confined to, acts of God, war, riots and sabotage, technological deficiency in the Internet or telecommunications systems or similar.


11.1 This Agreement shall be deemed to be an Agreement made in New Zealand and shall be subject to, governed by and interpreted in accordance with the laws of New Zealand.


12.1 We may assign or transfer our rights and responsibilities under this Agreement to someone else. We will give You notice by email in advance if we intend to do this.

12.2 We may also subcontract the performance of any of our responsibilities under this Agreement to anyone else.

12.3 You may not assign or transfer any of Your rights or responsibilities under this Agreement to anyone else without our prior written consent.

12.4 Each Clause Separately Binding Each clause of the Agreement You have with us is separately binding. If for any reason we, You, or any of the persons specified in clause 9 cannot rely on any clause, all other clauses of it are binding.


13.1 Notices to us which are required to be by email must be to one of the addresses listed on our Contact page. Use of the contact form within Your Client Area or on our Contact page is equivalent to sending email to these addresses.

13.2 Any notice which is required to be by email may also be sent in writing on company letterhead.

13.3 Notices by email from Us to You will be sent to the email address currently listed in our records.

13.4 Either party may deem the other party to have received any notice sent under this Agreement within the following time of its being sent to the relevant address:

  • For notices transmitted electronically, within 48 hours of its sending by email, provided that no bounce or failure response has been received in that time.
  • Within four days of its being lodged with the postal or courier service in the case of notices that are sent by writing.


14.1 You agree and acknowledge that all Intellectual Property Rights and other rights in any Service, (whether developed individually, collectively or jointly with You) including but not limited to the Equipment and the Software are either owned by or licensed to Cheeky Monkey Hosting

14.2 You agree to not use the name, brand, logo or Trade Marks of Cheeky Monkey Hosting or its affiliated or related companies without prior written consent of Cheeky Monkey Hosting and not to take action or be associated with any activity that may interfere with or diminish Cheeky Monkey Hosting or its affiliated companies rights, titles and or interest in any of the Trade Marks.


15.1 You shall be deemed to have read this Agreement and agree to be bound by this Agreement. This Agreement shall supersede all proposals or prior Agreements, oral or written, and all other communications between the parties relating to the subject matter of this Agreement.

15.2 We may amend these General Terms or any "Additional Service Agreement" or any other Policy at any time. This will vary our Agreement with You. When we do this we will send a notification of the amendment by e-mail. A notice will also be displayed on our web site. The amendments we make will apply on the date specified on the notice and we will give 28 days notice where possible. We will interpret Your ongoing use of our Services after that date as constituting Your acceptance of the amendments. If You do not agree to the amendments, You may notify us by email requesting termination of the Agreement, and any applicable minimum terms will be waived in these circumstances.

15.3 We reserve the right to modify, enhance and withdraw the service at any time. In the event of any change, we will notify You by email giving reasonable notice of the change (s).

15.4 You may have multiple Services or Services with us. Any variation in Your Agreement as it affects one Service or cancellation of one Service shall not affect any other Service You have with us, nor give rise to a right to cancel such other Service(s).


16.1 Each web hosting plan comes with the free registration or transfer of one .nz or gTLD (.com, .net, .org, .biz or .info) domain name, to the value of $39.00, for a period of one year.

16.2 Each Cheekier, Cheekiest, Cheekiest - Upgrade, biz-Mail 500, biz-Mail 1000 or biz-Mail 2000 hosting plan; when paid for annually and upon the plans renewal, comes with the free renewal of one .nz or gTLD (.com, .net, .org, .biz or .info) domain name, to the value of $39.00, for a period as long as you have the hosting account.

16.3 If you have added an annual Cheekier Plan, Cheekiest Plan or Cheekiest Plan - Upgrade web hosting plan to an existing domain name and the domain expires before the hosting expires, it will be necessary to pay for a 1 year domain name renewal, after which time you can request a complimentary domain name renewal.

16.4 If your domain name is already registered for longer than a 1 year term you will not be entitled to a refund or discount off your web hosting fees. You can continue to request that we renew your domain free each year, so your domain registration will always be as far ahead as it is when you add hosting.

16.5 The free domain must be registered with Cheeky Monkey Hosting to gain the benefits of this offer.