Refund Policy

This Refund Policy applies to all Cheeky Monkey Hosting clients and is supplementary to any additional service agreements:

Web Hosting and Email Hosting services

The minimum term for all Web Hosting/Email services is 3 months. Either party may cancel their Agreement either in total or for any specific Service. No part credit or refund will be issued for early cancellation.

You agree that you are responsible for payment of all fees related to any Web Hosting and/or Email Hosting service that you have set to auto-renew. Once the service renewal has been processed it cannot be reversed nor any fees refunded.

Domain Names

New domain name registrations can only be cancelled within 24 hours of initial registration. Refunds for domain names cancelled within this period will be issued solely at the discretion of Cheeky Monkey Hosting and will exclude a NZ$5 administration fee. After this period no refunds will be given.
You agree that unless we accept a cancellation under the clause above, all payments made by you are non-refundable whether in whole or in part once our services have been provided irrespective of what might subsequently happen to your domain name (ie. suspension, cancellation or transfer of the name to another registrar or registrant).

You agree that you are responsible for payment of all fees related to any Domain Name renewal that you have set to auto-renew. Once the Domain Name renewal has been processed it cannot be reversed nor any fees refunded.

Domain Name Transfer Guarantee

Sometimes, for reasons outside Cheeky Monkey Hosting's control, a domain cannot be transferred but we are unable to determine this before payment. If we are unable to complete a transfer, your fee will be refunded in full.

SSL Certificates

You agree that all payments made by you are non-refundable whether in whole or in part once our services have been provided.

You agree that you are responsible for payment of all fees related to SSL Certificate renewal that you have set to auto-renew. Once the SSL Certificate renewal has been processed it cannot be reversed nor any fees refunded.

Acceptable Use

If Cheeky Monkey Hosting becomes aware of any violation of our Acceptable Use Policy it may take any action to stop or correct such violation, including but not limited to, shutting down a website, denying access to services, and removing material. In the event of a violation of this policy, no refund of service fees will be applicable and Cheeky Monkey Hosting will not be liable for any damages, costs, harm or loss suffered as a result of its actions in enforcing this policy.