Web Hosting - General
Is the amount of data transfer offered going to be enough to support my website?
Can I pay my Cheeky Monkey email or hosting account monthly?
What happens if I go over my allotted bandwidth/data transferred amount?
How do I change my hosting FTP, Mail, and control panel password?
Do the other mail users of my domain name have a control panel they can use?
How can I add another POP email account to my Cheeky Monkey Hosting account?
Scripts / CGI
Uploading / Publish
When I upload my website, I still receive the default placeholder page.
Why would I receive a Forbidden message accessing my website?
FTP / Frontpage
When I publish with FrontPage98, it places the files inside my personal web folder
My FTP connection abruptly dropped while I was in the middle of an upload.
Why does FrontPage seem to hang, and even time out when establishing a connection?
Why do I get an Internal Server Error when trying to publish to my Website?
Can I use an FTP program to publish my HTML files and access my account?
I get a Directory Not Empty message when I try to delete a directory using my FTP program
Why can't I view .htaccess and other system files with my FTP software?
I get a permission denied message when I try to upload my website using my FTP program
How do I tell if FrontPage extensions are installed on my site?
Web Hosting - General
Yes, if you have an existing Cheeky Monkey Email or Hosting account, you can upgrade your hosting at any time. Please visit our Account Upgrades page.
The Raw Log Files can be downloaded from your control panel at http://www.yourdomainname.co.nz/admin through the Shortcuts menu of your dashboard.
You can view your website statistics at http://yourdomainname.co.nz/awstats
Yes, at Cheeky Monkey Hosting you can access the domain name with or without the www. in front.
Our experience shows that our plan's allocated bandwidth will be more than enough bandwidth for the vast majority of websites.
Cheeky Monkey Hosting will contact you if your site is approaching bandwidth limitations and discuss options.
Yes, we offer flexible payment options - pay monthly, quarterly, bi-annually or annually. We accept multi-currency credit-card payments in New Zealand Dollars, Australian Dollars and U.S. Dollars.
You can see how much disk space your site and users are using from your control panel at http://www.yourdomainname.co.nz/admin
If you go over your bandwidth/data transfer amount by a marginal amount, we will not take any action. However if it occurs numerous times we will contact you with possible suggestions for resolving the problem, which may include upgrading your account type.
This is normally because of a firewall on your computer or network blocking port 19638 from being used. The control panel uses port 19638 - check your firewall, modem and/or ISP to allow this port.
You can change your password by logging in to your User Administration Control Panel via the Cheeky Monkey Hosting Website or at http://www.yourdomainname.co.nz/user
Once you have logged into your user account control panel select the 'User Information' option in the side menu, and click on edit to change your password. Enter the new password into the two boxes and click the 'Save' button.
Once you have clicked the 'Save' button your account password will be changed. NOTE: Changing the password will also change the password for FTP (if applicable), email and the control panel.
You can change the settings for the spam filters by logging in to your User Administration Control Panel via the Cheeky Monkey Hosting Website or at http://www.yourdomainname.co.nz/user and selecting the 'Spam Filtering' option from the Users Account.
Yes, they do. It can be accessed at http://www.yourdomainname.co.nz/user - they will need to login using the username and password they use to check their emails. You can also access the User Control Panel through the Site Control Panel at http://www.yourdomainname.co.nz/admin
Log in to your website control panel through the Cheeky Monkey Hosting website or at http://www.yourdomainname.co.nz/admin
Once logged in, click on 'Mailboxes/Users' from the left hand menu and then click 'Add User' and enter the required information. To save the account, click 'Add'.
You will then need to set up your email program to collect mail from this account. To retrieve your website's configuration information, click here. Our Cheeky Monkey Hosting tutorials demonstrate how to setup email accounts in the most popular email programs or clients. Click here to visit our Support Centre.
You can also use our web based mail service by logging in through the Cheeky Monkey Hosting website or going to http://www.yourdomainname.co.nz/squirrelmail/ and entering the account Username and Password that you have selected.
Scripts / CGI
.htaccess provides directory protection using an .htpasswd file. When in place, it restricts web and viewing access to authorised users or members.
If you are receiving a internal server error while trying to execute a cgi script, try checking some of the following items.
Did you set the chmod permissions of the script, directory and data files correctly?
Did you upload the script in ASCII (not binary and not auto) format?
If the script contains any email addresses did you make sure to place a \ in front of the @ e.g. you\@yourdomainname.co.nz?
If you are receiving a cgi-wrapper error it is usually because you have not set the path to a directory or file correctly. You should go back into your script and make sure that all the paths are correctly defined.
If you believe all paths to be correct and you've checked and double checked and it still gives you the error. Try clearing your browser cache and relaunching and reload the page. If that still doesn't work then find a source on the internet that can help you with common cgi problems.
The server is setup to allow cgi's to be executed in any directory. It is a good idea that you use the ready made cgi-bin directory (/var/www/cgi-bin) and upload all your scripts to it.
To retrieve your website's configuration information, click here. The path to sendmail is /usr/sbin/sendmail
To retrieve your website's configuration information, click here. The path to perl on the server is /usr/bin/perl, this means that the top line of your perl/cgi scripts should be something like #!/usr/bin/perl
To retrieve your website's configuration information, click here. You should save your websites html and other files you want to access from the web within the directory: /var/www/html
Uploading / Publish
You can customise the look of an error page by creating or modifying the .php files within the /var/www/error_documents directory. Make sure they are named 401.php, 403.php, 404.php or 500.php depending on the error page you wish to customise.
Make sure you have uploaded to the correct /var/www/html folder. If you have confirmed that your website was uploaded to the correct /var/www/html folder, then check to see if the default placeholder page (index.htm) is in place. If so, you need to either remove or overwrite it.
If this occurs it is generally for one of the following 2 reasons:
You don't have a properly named default page in your main /var/www/html directory. Acceptable file names are index.htm, index.html, default.html, index.shtml, index.cgi and index.php
You put a .htaccess file in your main /var/www/html directory, or you changed the configuration of an existing .htaccess file which is locking up your web site.
FTP programs are everywhere on the Internet. WS_FTP is available free for download on our website, click here. Our FTP tutorials outline how to use the most popular FTP programs. They demonstrate how to use FTP to upload files to hosting accounts. Click here to access our online tutorials.
This is a common error with WS_FTP, and usually means that your domain name is not resolving. Try putting the IP address as the HOST NAME.
There are two main ways that you can publish your HTML pages. You can either use Microsoft Frontpage if you have developed your Website in Frontpage, or you can use an FTP (File Transfer Protocol) program. Our FTP tutorials outline how to use the most popular FTP programs. They demonstrate how to use FTP to upload files to hosting accounts. Click here to access our online tutorials.
FTP / Frontpage
This has been traced to a problem with the way FrontPage98 searches for the root web and publishes files under certain configurations.
The only solution is to upgrade to FrontPage2000, which will solve the problem completely.
This can happen if, while uploading to your account, you approach to within 3-5% of your maximum disk quota. This is initiated by the server as an emergency precautionary measure.
If your FTP connection timed out without connecting, check your FTP settings to make sure you have specified the correct host or IP address.
When you signed up for your account you were given the option to select FrontPage extensions. If you recently decided to use Frontpage, contact us and have them installed, there is no charge for this service.
Yes, all the standard extensions FrontPage offers will work on your account. You will not be able to use the ASP or Microsoft Access database integration at this time. Although they are now offered as easily integratable languages within the FrontPage program, they are not part of the server extensions and require separate software to work properly.
There are a number of reasons why FrontPage hangs, the most common reason is related to the amount of data in your WWW directory, both in size and number of files/directories. The more files/directories and size of data, the longer it will take FrontPage to log in. Large amounts of data (> 50MB) or a large number of files or directories (> 500) can cause FrontPage to severely hang and even timeout. If there are connectivity problems between your ISP and our servers, then this can also lead to FrontPage hanging or even timing out. When you have these problems we recommend creating a number smaller subwebs to break your web site up so it does not take FrontPage as long to run through its configuration or recalculate links.
Yes, the FrontPage 2000 extensions are backward compatible. Although there are known problems and it is best if you upgrade to MS Front Page 2000
Click here to access our online tutorials.
There are a number of reasons why this can happen, usually a re-installation of the extensions will solve the problem. Contact us to request a reinstallation of the FrontPage extensions.
Yes, you can FTP to your account at any time, using various programs.
To delete a directory in FTP you must first delete all the files and directories inside the folder you are trying to delete before you will be able to delete the folder itself.
.htaccess and other system files are hidden, you need to enable "show hidden files" in your FTP programme so that you can view these files. In WS_FTP you need to add -la to the "Remote File Mask" this will allow you to see hidden system files. See below:
This normally happens when FrontPage extensions are enabled on your site. You can see if FrontPage extensions are enabled by going to your site control panel and selecting 'Site Information'.
If FrontPage extensions are enabled for your site, you can get them disabled by contacting us.
You can see if FrontPage extensions are enabled by going to your site control panel and selecting 'Site Information'.
