Email - General

  1. What is Web Mail?

  2. What is POP3 Mail?

  3. What is Mail Forwarding?

  4. Can I add additional POP accounts to my Cheeky Monkey Email or Hosting account?

  5. Can I upgrade my Cheeky Monkey Email only account to one of your Hosting accounts?

  6. What is a Catch-all POP email account?

  7. Is there a limit on the size of an attachment that I can send with my POP Mail account?

  8. What is Secure Password Authentication (SPA) and should I be using this for my mail?

  9. Can I redirect email addresses somewhere else?

  10. How do I change my Email account password?

Email Set up

  1. How do I setup my POP Mail using common email programs?

  2. How do I set my mail to forward to another email address?

  3. How do I change my Spam filter settings?

Checking Email

  1. What are the incoming server settings for my POP email account?

Sending Email

  1. Why do I get "Relaying Denied" when sending emails?

  2. What is the SMTP server setting for my POP email account?

  3. I receive a 'Cannot locate the SMTP server' error message when trying to send emails.

Email - General

  1. What is Web Mail?

Our SquirrelMail Webmail interface gives you access to your email accounts and messages over the Internet through a web browser. This is great for accessing your mail from a cyber cafe while you are traveling overseas, or anytime you are away from your computer.  You can access SquirrelMail by logging in via the Cheeky Monkey Hosting Website or at http://www.yourdomainname.co.nz/squirrelmail/

  1. What is POP3 Mail?

POP3 (Post Office Protocol, version 3) email is a protocol that allows you to download your messages when you want to, from a mailbox on a mail server (usually at your ISP) to your local machine using an email client (such as Outlook Express, Eudora, Netscape Messenger etc).

Cheeky Monkey Email only and Hosting accounts support POP3 Mail.

The great advantage of Pop Email as opposed to Web based Email is that you can work offline, (ie not connected to the Internet) and use the extensive features of Pop3 email programs such as Microsoft Outlook or Eudora.

  1. What is Mail Forwarding?

Mail forwarding allows you to set-up e-mail addresses at your new domain name and forward them to existing e-mail accounts.

Cheeky Monkey Email and Hosting accounts support Mail Forwarding and offer a facility to set up your own mail forwards.  You can set-up forwarding by logging in to your Control Panel via the Cheeky Monkey Hosting Website or at http://www.yourdomainname.co.nz/admin

  1. Can I add additional POP accounts to my Cheeky Monkey Email or Hosting account?

Yes, if you have an existing Cheeky Monkey Email or Hosting account, you can add additional POP accounts at any time.  Please visit our Account Upgrades page.

  1. Can I upgrade my Cheeky Monkey Email only account to one of your Hosting accounts?

Yes, if you have an existing Cheeky Monkey Email account, you can upgrade to one of our hosting plans at any time.  Please visit our Account Upgrades page.

  1. What is a Catch-all POP email account?

'Catch-alls' are a term used to define an email alias that will 'catch' and relay any address at your domain name, including any unresolved (misspelled, etc) email.  So email to anything@yourdomainname.co.nz will be received by a catch all account.

Cheeky Monkey Hosting set your Email or Hosting account up with a catch all email account as default.

  1. Is there a limit on the size of an attachment that I can send with my POP Mail account?

Yes, the total size of the email must be under 5MB.

  1. What is Secure Password Authentication (SPA) and should I be using this for my mail?

Secure Password Authentication is a method of passing your password to the server without the need to send your password in plain text over the internet.  Cheeky Monkey Hosting mail accounts are not set-up to allow this option. If you have this enabled in your mail client, your mail checking will fail.

  1. Can I redirect email addresses somewhere else?

With any of our email or hosting plans, you can redirect email addresses to other email address for free.  You can set-up the redirection by logging in to your Control Panel via the Cheeky Monkey Hosting Website or at http://www.yourdomainname.co.nz/admin

  1. How do I change my Email account password?

You can change the password for your email account by logging in to your Control Panel via the Cheeky Monkey Hosting Website or at http://www.yourdomainname.co.nz/admin

Once you have logged into your user account control panel select the 'User Information' option in the side menu, and click on edit to change your password.  Enter the new password into the two boxes and click the 'Save' button.

Once you have clicked the 'Save' button your account password will be changed.  NOTE: Changing the password for email will also change the password for the FTP (if applicable) and the control panel.

Email Set up

  1. How do I setup my POP Mail using common email programs?

Our Cheeky Monkey Hosting tutorials demonstrate how to setup email accounts in the most popular email programs or clients. Click here to visit our Support Centre.

  1. How do I set my mail to forward to another email address?

You can set-up a forwarding address using your account control panel, this will be located at http://www.yourdomainname.co.nz/admin

Select the 'Forward' option within the Email menu and enter the email address you wish the user mail to be forwarded to in the box next to 'Forward Email To' and then click the button 'Edit'.  Your mail will start forwarding immediately.

NOTE: That when mail forwarding is active, you will not be able to use the Cheeky Monkey Hosting mail servers in your email client, or the WebMail system Cheeky Monkey Hosting provides to check your mail. Also, the Cheeky Monkey Hosting AntiSpam and AntiVirus filtering is disabled.

  1. How do I change my Spam filter settings?

You can change the settings for the spam filters by logging in to your Control Panel via the Cheeky Monkey Hosting Website or at http://www.yourdomainname.co.nz/admin and selecting the 'Spam Filtering' option from the Users Account.

Checking Email

  1. What are the incoming server settings for my POP email account?

To retrieve your website's configuration information, click here.

Sending Email

  1. Why do I get "Relaying Denied" when sending emails?

This can be caused by one of two things.

a) If you are using the SMTP server on your domain then your return address must contain your domain name.

b) Also, the SMTP server will only send mail if your POP email account has been checked first. Click here to learn how to enable the "My Server Requires Authentication" option.  Enabling this option in your mail client should fix this problem.

You should ensure that your account is set up correctly.  Our Cheeky Monkey Hosting tutorials demonstrate how to setup email accounts in the most popular email programs or clients. Click here to visit our Support Centre.

  1. What is the SMTP server setting for my POP email account?

Your SMTP server setting will be mail.yourdomainname.co.nz

However, some customers are having problems sending email because an increasing number of Internet Service Provider's are now filtering port 25 (SMTP) in an attempt to combat spam. If your ISP is Paradise, Slingshot, Telstraclear, Woosh, Xnet or Xtra (and others) you will need to change your SMTP settings.

  1. I receive a 'Cannot locate the SMTP server' error message when trying to send emails.

This message can be caused if your ISP does not allow you to send mail through another ISPs mail server such as Cheeky Monkey Hosting's, you can easily resolve this by using your ISPs outgoing mail server for sending emails.  If your ISP is Paradise, Slingshot, Telstraclear, Woosh, Xnet or Xtra (and others) you will need to change your SMTP settings.