Support

Email Settings

cPanel

Incoming Server (POP3): mail.yourdomain.co.nz
Outgoing Server (SMTP): mail.yourdomain.co.nz
Username: username@yourdomain.co.nz
Change the Outgoing Server port to: 2525
Enable Outgoing server (SMTP) authentication.

 

Ensim Pro X

Incoming Server (POP3): mail.yourdomain.co.nz
Outgoing Server (SMTP): mail.yourdomain.co.nz
Username: username@yourdomain.co.nz
Change the Outgoing Server port to: 2525
Do not enable Outgoing server (SMTP) authentication.

  • Replace instances of username and yourdomain.co.nz with your actual domain/username.
FTP Settings

cPanel

Host Name/Address: ftp.yourdomain.co.nz
User ID: username
Once connected, navigate to the public_html folder (or 'www').

 

Ensim Pro X

Host Name/Address: ftp.yourdomain.co.nz
User ID: username@yourdomain.co.nz
Once connected, navigate to the mainwebsite_html folder (/var/www/html).

  • Replace instances of username and yourdomain.co.nz with your actual domain/username.
Guides & Demos

Our easy to follow Flash demonstrations will guide you step by step through performing the most common tasks.

cPanel end-user series (17 demos)

Configuring POP email accounts series (18 demos)

Complete FTP series (24 demos)

RoundCube series (10 demos)

SquirrelMail series (10 demos)


 
Cheeky Monkey Live Network Status Information

To check for any known problems on our network, please visit our Live Network Status Information page.

Service Status Information and Network Announcements

Service information and announcements are posted on our Service Status Information and Network Announcement page.

Contact Cheeky Monkey Hosting

If the information provided does not answer your question, please Contact Us.

Office Hours

  • Our business/support hours are 9am-5pm, Monday to Friday. After hours technicians are available for urgent service related matters..

Local Support

  • We offer free unlimited email support. Data Centre is staffed and secured 24/7.

24/7/365 Monitoring

  • Our Servers and Network is continuously monitored by server engineers who are on site 24/7/365 minimising any interruption to your website.